We are Wanderful Holidays LLC. References to "We", "us" and "our" in these booking conditions means Wanderful Holidays LLC. EIN : 37-1948810,
References to "you" and "your" in these booking conditions means all persons on the booking (including anyone added or substituted at a later date). Wanderful Holidays LLC
Wanderful Holidays is a Limited Liability Company whose registered office is at 30 N Gould ST STE, Sheridan WY 82801, registered with Wyoming Secretary of State 2020 Carey Avenue , Suite 700, Cheyenne, WY 82002-0020 US
These booking conditions along with any other written information we brought to your attention before we confirmed your booking form the basis of your contract with us for the travel arrangements detailed on www.wanderfulholidays.com and making up your booking (‘your arrangements’). Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them.
You must be 18 years old at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.
Special Note: We endeavour to ensure the accuracy of all the information and prices on our website and in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.
In these terms, a ‘package’ means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.
1. Our agreement
A booking can be made online, over the phone or by email by the lead passenger, by making a booking it is deemed that the said person accepts our terms on behalf of all persons named on the booking.
A binding agreement for your arrangements will come into existence between you and us when we issue a confirmation towards an online booking and if a booking is made offline i.e by phone or by email a binding contract will only come into existence once. You have responded back to the confirmation and have paid for the booking.
If you are booking through our call centre, please ensure that you provide all the correct information, and check the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within 24 hours of our sending it out. It may harm your rights if you don’t.
The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from our selves or the supplier concerned.
You must make payment for your arrangements in accordance with the instructions we give you. Generally speaking, in order to reserve your place, a deposit must be paid at the time of booking. The full balance must also be received prior to any date we may specify, which will usually be 60 days/8 weeks prior to your intended departure date. Bookings made eight weeks or less before departure must be paid for in full at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.
It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness.
If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
4. Special Request
Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
5. Disabilities and medical problems
If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to their suitability for you. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.
6. The price you pay
The price of your chosen arrangements is calculated based on the services and dates you select, and will depend on the number of persons included in the booking. It is your responsibility to review the sections of your enquiry titled "the price includes" and "price does not include" before completing the booking process.
Tourist tax: in some countries hotels may require payment of a fee or tax locally. Please enquire of us for further details.
We reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed holidays.
7. Changes and cancellations by you
If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing to email@example.com as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing to the aforementioned e-mail address, and if it is received outside our Customer Service operating hours, it will only be effective from the next working day. See our Customer Service operating hours in the section “Contact” of this website. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to charges. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
If there are specific cancellation conditions for particular arrangements, these will be specifically mentioned on the confirmation email.
In the event of a cancellation, you will have to reimburse us in respect of any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers as a result of your cancellation. This will always include the price of the flights, which are non-refundable and non-amendable in all cases. You will also have to pay an additional charge of 10% of the total cost of arrangements for administrative costs incurred by the cancellation (except for cancellations caused by force majeure events). In addition, for cancellations notified within 15 days of the departure date, there will be a cancellation charge up to the maximum shown below:
Period of written notice prior to your departure, cancellation charge as a percentage of the holiday cost
11 – 15 days 5% of total cost of arrangements
3 – 10 days 15% of total cost of arrangements
3 days or less 20% of total cost of arrangements
Note: Service charges may be applicable additionally
If you cancel your holiday (for bookings made on or after 1 June 2019)
Since we incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all case & ground arrangements in some cases too, you will have to pay cancellation charges as follows:
Period before departure in which you notify us
More than 30 days : Deposit only
Between 15 and 30 days : Deposit and 50% of final payment
Less than 15 days : 100% of holiday cost
Note: Service charges may be applicable additionally
The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
If only a 1 or more people amongst the booked cancel
In these cases the costings for the booking changes, Bookings when made are based on specific number of passengers traveling together, sharing the accommodation, transportation and/or excursions, so if only 1 or more members amongst the booked cancel In addition to the cancellation charges, it may invite additional charges on the members going ahead with the booked arrangements.
Charges in the event of a change
In the event we can meet your requested change, you will have to pay £20 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
Note: Certain arrangements in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.
8. Changes and cancellations by us
Pre-departure changes and cancellations
Because we plan your arrangements many months in advance, in some circumstances we must reserve the right to make changes to them and cancel them.
Most changes will be minor, and while we will do our best to notify them to you as soon as reasonably possible before your departure, we will have no other liability to you in respect of them.
Examples of “minor changes” made before departure include the following:
Occasionally we may have to make a major change to your confirmed arrangements. Examples of “major changes” made before departure include the following:
If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
You must notify us of your choice within 3 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.
If we make a major change to your travel arrangements or cancel less than 60 days before departure, we will also pay reasonable compensation based on the below table if appropriate:
Period before departure in which we notify you amount you will receive from us
45-15 days: 5% of the total cost of your arrangements
14-3 days: 10% of the total cost of your arrangements
Less than three days: 15% of the total cost of your arrangements
We will not pay you compensation where:
We will not pay you compensation and the above options will not be available where:
Changes and cancellations after departure
If we become unable to provide a significant proportion of your arrangements after you have departed, we will make alternative arrangements for you but if it is impossible to do so, or you choose not to accept them for good reasons, we will, where appropriate, provide you with equivalent transport back to your place of departure or other place we both agree. If your arrangements are a package, and if appropriate in all the circumstances, we will also pay you reasonable compensation but if any such changes or cancellations are caused by "force majeure" (see below), we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.
9. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure
If you experience a problem during your holiday, please immediately inform the relevant supplier (e.g. your hotelier or our local representation) so that they can take steps to put things right. You should also contact us by emailing firstname.lastname@example.org . If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.
Wanderful Holidays recommends that any customer who wishes to make a complaint about the services contracted, or those that have been contracted incorrectly, by the hotel or by the relevant supplier acting on behalf of the hotel, to make their complaint known within 24 hours of their arrival.
If you do not receive a satisfactory reply to your complaint, we recommend that you send the details in writing to the hotel or the relevant supplier, and additionally, we recommend that you send a copy to us by email to: email@example.com
In the event of Wanderful Holidays failing to provide contracted services, or if they are provided incorrectly, the consumer is required to make a written complaint within 30 days from the end of the trip in question.
11. Your behaviour
If in our opinion or in the opinion of any person in authority, your behaviour is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.
12. Our Responsibilities
Our responsibilities differ according to what you have booked:
i) In relation to bookings of ‘packages’
We accept responsibility as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
ii) In relation to all other bookings
We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
iii) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
(We may however provide you with assistance in the event you experience difficulty arising out of these circumstances if your arrangements amount to a package.)
iv) We will not be responsible or pay you compensation:
v) Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):
(Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)
13. Jurisdiction and applicable law
These Booking Conditions and any agreement to which they apply are governed in all respects by US law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Court in the State of Wyoming, US only.
14. Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
The airlines, in compliance with the requirements of the US Government, are legally obliged to allow the Bureau of Customs and Border Protection (CBP) US data access certain travel and booking of passengers flying into / from or transiting through US. This data is primarily used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses. All persons traveling to the USA must fill out a questionnaire online with a minimum of 72 hours before entering the plane. To do this, you must go to https://esta.cbp.dhs.gov/ and follow the steps. The information provided here will be encrypted and completely confidential. The cost of this procedure is payable by you. The authorisation is valid for two years or until the passport expires.
The flight timings given on the website are for general guidance only and are subject to change. The actual flight times will be those shown on your E-tickets. You must accordingly check your E-tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been issued.
We are not always in a position to confirm the airline and aircraft type which will be used in connection with any flight. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.
Our website is our responsibility. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.
Please note that in accordance with Air Navigation Orders passengers who are under the age of 18 on the date of travel are considered minors for the purpose of an air service. Minors are classified into several groups:
Generally, minors travel with an adult. Wanderful Holidays will not organise trips for minors unless they are accompanied by an adult.
General conditions of air transport
The airlines determine the conditions of implementation of air transport and are solely responsible for the changes in schedules or routes, stops, changes of airport delays and flight cancellations. In most cases, all these circumstances respond to the saturation of airspace, the need to respect the rules of air navigation and the period of maintenance of aircraft at airports, all with the sole purpose of ensuring safety passengers.
We will not be liable for any schedule changes, delays, cancellations and other circumstances attributable to the carrier, your own actions or those of a third party or force majeure.
Please note that if you do not use the outbound flight ticket, the airline company generally cancels the return flight too.
Check-in times are as a minimum 2 hours before departure on domestic flights and 3 hours before departure for medium-haul and international flights. Please see your travel documents for any specific instructions.
Changes and Cancellations : Once you have been issued with an e-ticket for your flight, that flight will not be not refundable. To change requests, the conditions set by the airline for the appropriate fee will apply.
Airlines can make schedule changes or cancellations before departure, so it is your responsibility to confirm your flight 24-48 hrs prior to departure directly with the airlines
In the booking process, we will request personal and contact information so that we may communicate if necessary for any incident that may arise in your booking. We will have no liability if the data you provide is incorrect or incomplete.
In case of deportation under any circumstances, upto 100% cancellation charges can be applicable.
16. Documentation required for your trip.
It is the responsibility of each passenger to ensure you have valid travel documentation which meets the requirements of the airline, immigration and the authorities of each destination.
All passengers are required to carry a valid travel document (including for infants and children).
Disclaimer: Although most content on the website is our own copyright, some of the content including (but not limited to) icons, logos is gathered from the internet & is assumed to be in public domain. If you are the owner of any significant content on this site that is in violation of any copyright law, please let us know at firstname.lastname@example.org & we shall promptly remove it.
Covid related Terms & Conditions
We both acknowledge and agree that the COVID-19 pandemic has affected travel throughout the world and that we both have responsibilities to comply with various laws, regulations and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by COVID-19. In the light of these risks, it is a condition of booking with us that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect your booking.
You acknowledge that laws, regulations and the Supplier/Principals providing your holiday (such as airlines, train operators, cruise operators, hoteliers and other service providers) may require you and employees of the Supplier/Principals to comply with various measures which have been introduced to manage the risk of COVID-19. These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as face-masks and gloves and abide by social distancing requirements. There may also be limitations on the number of persons who may use facilities or services at any particular time, limitations on the availability of certain facilities and services (e.g. buffet and self-service restaurants may be replaced by a-la-carte, spas and pools may be closed), requirements to pre-book facilities and services, sanitization and other hygiene requirements.
You also acknowledge that certain Supplier/Principals, ports, airports, border control or other third parties may require you to undertake certain health formalities or satisfy other requirements aimed at managing the COVID-19 risk as a condition to you travelling, departing, entering or residing in a particular place. You agree that it is your obligation to obtain details of these requirements ahead of your travel departure date and comply with and satisfy these requirements. If you fail to meet these requirements, or refuse to complete them, you may be denied boarding, exit, entry or the use of some other facility or service which forms part of your booking. We shall not be liable to you for any refunds or compensation in relation to such matters.
You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travelers, whether in the place of destination or upon return.
We strongly recommend that you familiarize yourself with the advice from your national authority for overseas travel before departing. In the US, the US Department of State – Bureau of Consular Affairs latest advice for travel to other countries is available here:
If you notify us before travelling, and we (or the relevant Supplier/Principal) conclude that you are no longer able to travel because of the COVID-19 risk, then your booking will be treated as having been cancelled by you and our standard cancellation charges will apply. We will, however, explore with you whether it is possible for you to postpone your booking to a later date, which may incur further charges. It might also be possible for you to transfer your booking to another person, subject to the terms of transfer set out in these Booking Conditions.
If you notify us during travel, you acknowledge that we or your Supplier/Principals (or local laws and regulations) may require you to follow certain measures designed to manage the risk of COVID-19 and may refuse to provide you with the relevant service(s). You may, for instance, be required to self-isolate for a period of time. You agree to comply with these requirements. In this instance, we will provide you with such reasonable assistance as we are able to in the circumstances. However, we will not be responsible for meeting any costs incurred by you or for refunding or compensating you for the curtailment of your holiday, cancelled or rebooked transportation, additional accommodation or other associated costs you incur in connection with the same.
We both agree that the measures set out above are a necessary part of keeping you, other travelers, employees and the public safe on holiday. You are making your booking in full knowledge that such measures are likely to be a part of your holiday and do not amount insignificant or significant changes to your booking, nor do they amount to any Failure (as defined in clause 31).
We shall have no liability to you for any refunds, compensation, losses, costs, expenses or damages you incur in connection with the matters described above or if you are unable to travel or make use of all or part of your booking because of these matters. These are risks which you must protect through obtaining comprehensive travel insurance.